Shina H. Bello | Web and Product Support Specialist – I manage WordPress & Shopify websites, SEO, content operations, e-commerce stores, and digital platforms for agencies, startups, publications, and local businesses.

Technical and Customer Support Specialist With 4 Years Experience (Web & Product).

West Africa (EMEA)

I am a former marketing communications specialist turned support hero (I will tell you why during the interview). I now help agencies, e-commerce businesses, and WordPress SaaS companies educate leads and keep their customers satisfied, happy, and loyal. For agencies, I provide website support for their WordPress, WooCommerce, and Shopify clients, handling everything from troubleshooting issues, managing hosting, DNS setups, migrations, SEO, CRO, plugin and content updates, to client training and ongoing support. For SaaS businesses, I help customers get the most out of their products through onboarding, user training, issue resolution, and day-to-day product support.

While I am not a core developer, I am very hands-on and big on innovation, so I leverage AI to overcome technical limitations.

// My Skill Set

What I can do

WordPress & Shopify Support

I handle day-to-day website issues like broken pages, plugin conflicts, domain and hosting errors, technical SEO fixes, content and product publishing, and general site bugs to keep client sites running smoothly.

Website Builds (Elementor)

I can build websites from scratch using Elementor and ACF Pro, turning Figma designs into fully functional WordPress sites.

Website Copy & Page Content Setup

I write and structure page-by-page website copy and implement it directly into websites, making sure the content is clear, consistent, and user-friendly.

Technical SEO & Site Fixes

I fix on-page SEO issues like metadata, indexing problems, broken links, site speed issues, and other technical SEO errors that affect visibility.

Hosting, Domain & DNS Support

I set up and fix hosting environments, connect domains, and resolve DNS issues to get websites live and properly configured.

Security, Malware Cleanup & Website Migration

I clean infected websites, remove malware, secure vulnerable sites, and handle full website migrations between hosts without downtime.

Client Training & Website Handover Support

I train clients on how to manage their websites confidently so they can handle basic updates without relying on developers.

Customer Onboarding & Guidance

I help new users get started with the product, guide them through setup, and make sure they understand how to use key features without confusion.

User Issue Resolution (Tier 1 Support)

I respond to customer questions, troubleshoot issues, and provide clear, practical solutions.

Product Education & Walkthroughs

I explain product features in simple terms and guide users through how everything works so they can actually get value from the product.

Writing Documentation & User Guides

I create clear help articles, FAQs, and user guides that make it easier for customers to understand and use the product without needing constant support.

Sales Support

I support the sales process by answering product questions, clarifying use cases, and helping prospects understand how the product solves their problems.

Feedback Collection & Escalation

I gather user feedback, identify recurring issues, and escalate technical or product gaps to product and engineering teams for improvement.

// Featured Projects

What I have done

Marketing & Customer Support for 15+ WordPress/Woocommerce Plugins

Provided first-line product support to customers using Barn2’s premium WordPress and WooCommerce plugins, handling pre-sales enquiries, product questions, troubleshooting, licensing, and refund requests in line with company SOPs while escalating complex technical issues to Senior Tier 2 and Tier 3 Support Managers. Beyond customer support, I contributed to the marketing team by implementing technical SEO improvements, conducting content and competitor research, and writing customer-facing marketing emails to support customer engagement and retention.

Technical Support, Implementation & Customer Success for a Government Agency

As the Training and Implementation Specialist at C80 Limited, I serve as the primary point of contact for National Institute for Legislative and Democratic Studies (NILDS), an agency under the Nigerian National Assembly. NILDS is one of the company’s key enterprise clients. Acting as the day-to-day technical contact and account representative, I lead software implementations, user onboarding, training, website support, and ongoing technical assistance, ensuring the client receives timely support and continues to get value from the solutions we deliver.

WordPress Development for a Government Media Outlet, and Shopify Build for a Luxury Home Beddings Store

Led the implementation, support, and long-term management of WordPress and Shopify platforms for clients across the media and e-commerce sectors. Beyond building the websites, I resolved technical issues, configured hosting and platform settings, integrated third-party services, migrated websites, trained end users, and provided ongoing post-launch support to ensure clients could confidently manage their platforms and achieve their business goals.

Support, Documentation, and Blog Articles for Flowsync, a WordPress Plugin & Product of WebPress Digital

Contributed to the early growth of FlowSync, a WordPress automation plugin, by creating/ghostwriting user documentation, setup guides, and marketing content while providing first-line support to early paying customers. I helped users configure integrations with popular email marketing and CRM platforms, answered product questions, troubleshot common issues, and shared customer feedback with the founder to support ongoing product improvements.

SEO and Website Management for Local Tech Publication

Managed the day-to-day technical health, content operations, and search performance of one of Nigeria’s leading technology publications. My role combined website administration, technical SEO, content quality assurance, and troubleshooting to ensure the platform remained fast, stable, search-friendly, and easy for both editors and readers to use, while supporting consistent organic traffic growth.